Refund policy
At Msmsse, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we provide a fair and transparent return and refund process.
Returns
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Return Window:
You may request a return within 30 days of receiving your order if:- The product is damaged,
- The product is defective or unusable, or
- The product is not the same as the model ordered.
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How to Initiate a Return:
Please contact our customer service team at sales@msmsse.store with your order number, reason for return, and photos (if applicable). Our team will guide you through the return process. -
Condition of Items:
Returned items must be in their original condition and packaging whenever possible.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be issued to your original payment method within 5 business days.
- We do not charge any restocking fees.
Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- We recommend using a trackable shipping method, as Msmsse is not responsible for lost or undelivered return packages.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your product for a refund and place a new order.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us at sales@msmsse.store within 7 days of receiving your package. We will resolve the issue promptly at no extra cost to you.
For any questions regarding returns or refunds, please reach out to our support team at sales@msmsse.store.